Something not quite right? Not a problem! US Returns or exchanges are on us within 30 days of purchase -- no questions asked.
How do I start a return?
It’s super, super easy. Visit our Return Center to start your return. You’ll need the email address associated with your purchase, or order number and shipping zip code — your choice. You’ll receive step-by-step instructions and a prepaid shipping label, sent to your email.
Can I make an exchange?
Yes! For exchanges, simply follow the same steps outlined above and choose your preferred item after selecting the item you’ll be sending back.
How much do returns cost?
Exchanges and returns for U.S.-based orders are free.
For orders made outside of the U.S., we will refund your original form of payment (less the outbound shipping costs). For all international orders, international inbound return postage will be paid by the sender, but we'll cover the outbound postage on any items being sent to you in exchange. To our Canadian friends: we are now able to generate return labels for you through our returns portal! The cost of the label (generally $13.95) will be deducted from your refund amount or charged when making an exchange.
Do I need to return the product in its original packaging?
Not at all. Ship your return back in your preferred packaging. We just ask that it’s shipped in a container that protects the merchandise so as to avoid damage in transit :).
Is an order slip required?
While not required, we'd really appreciate if you were able to include a packing slip! If you're not able to include the packing slip, we should still have all the information we need, so long as your returned product still has its original tags intact and you use the shipping label we provide to you.
Where can I find my shipping label?
Once you start your return, you’ll receive step-by-step instructions and a return shipping label which we’ll send to your email for easy access.
What should I do if I receive the wrong product?
Sorry about that! After starting your return, select ‘received wrong item’ under ‘reason for return’, and proceed through the exchange. Your preferred item will ship to you right away!
How long does it take to ship an exchange?
Exchanges ship instantly! We ship your exchange as soon as you request it - even before you send back your original item.
How do I return or exchange a gift?
Not a perfect fit? Not to worry. Visit our Returns Center and click the “Returning a gift?” link below the email entry box. Enter the order number and zip code (don’t worry, your gifter won’t be notified) to initiate the return. If you don't know your order number, just go through the flow to email us a gift return request, and we'll get right back to you!
Is there anything that is not returnable or will incur a penalty?
Items such as masks and gift cards which are ‘final sale’ are indeed, final, and cannot be returned or exchanged. Any items that have been worn, washed, or damaged after delivery are not able to be returned. While we love our furry friends, our dresses must be returned in new condition. Pet hair may incur a $10 restocking fee.
Can I make a return or exchange in person?