Something not quite right?  Returns or exchanges are on us, within 30 days, for all orders within the US! (Exclusions apply)*

Not in the US? No Problem! We are more than happy to accept international returns back for a refund, which you can request in our returns portal within 30 days. To our Canadian friends: we are now able to generate return labels for you through our returns portal! The cost of the label (generally $13.95) will be deducted from your refund amount. Any duties and taxes (including VAT) that have been pre-paid are non-refundable.

For all SHOPZURI.COM order returns, items must be in new, unwashed, unworn, undamaged condition with tags on to qualify for a return or exchange. Any items that arrive in less than new condition without prior authorization from our support team will be reviewed by our receiving team and any items deemed acceptable will incur a restocking fee of $10 USD. Any unacceptable items may be requested to be returned to the customer (and return shipping costs will be the responsibility of the customer). While we love our furry friends, any unworn, unwashed and otherwise undamaged dresses that are returned to us with pet hair will incur a $10 restocking fee. All gift card and mask products are final sale and may not be returned. Limit of one exchange per order. Refunds will be issued in the original form of payment within 10 days of return receipt.

* For all orders placed through FACEBOOK or INSTAGRAM shops: In addition to the conditions above, orders placed through Facebook or Instagram are eligible for refund or store credit only - no exchanges.

* All qualifying orders placed using payment via installments are eligible for returns only and are ineligible for exchange.

* All Surprise Me items are final sale, no exchanges or returns. Surprise Me items are not eligible for discount or promotion. All non-Surprise sale items purchased using the discount code COLORPOP will be eligible for returns only. This code cannot be combined. Exclusions apply including gift cards and select clothing and accessories. Code cannot be applied to any previous and existing purchases, and will not be carried over to any future orders. In addition, the code cannot be retroactively applied to orders placed during the sale after 12/3/24 Noon EST. Code only applies to in-stock items. This sale is only available online, NOT in-store. The sale starts at 1pm EST on Tues Nov 26 and will run until Noon EST on Tuesday, Dec 3.

TOTE NOTE // Our totes and our dresses belong together!  If for whatever reason you are returning a one-unit dress or shirt order and the tote that order came with is not returned along with it, we may deduct $18 from your refund. If your item was more than one dress or shirt, please keep your tote:) 

Have a question with your order or about your return? We're always here to help - feel free to reach us here anytime and we'll get right back to you!

More questions? Check out our RETURN FAQs here!

We'll do our best to ship within 2 days of placing an order for any in-stock item. US orders ship via USPS. 

US CUSTOMERS: US orders of $110+ ship for free!

Expedited orders must be placed before 4pm EST in order to be delivered within 2 business days. Orders placed after 4pm EST will ship the following day and be delivered within 2 business days.

CANADA CUSTOMERS: We charge a flat $20 USD fee for shipping and pre-payment of duties via USPS for orders $110 USD+. We charge a flat $30 USD fee for all shipments of less than $110 USD for shipping, including pre-payment of your duties via USPS. 

UK, SINGAPORE, NORWAY, PHILIPPINES, MEXICO, SWITZERLAND, and JAPAN CUSTOMERS: Orders valued at $110 USD+ will be charged a flat $20 USD shipping fee. Orders valued at less than $110 USD will be charged a shipping fee of $30 USD.  Duties and taxes are calculated at checkout, and will be paid upfront for pre-clearance on arrival. Duties and taxes are non-refundable once paid.

KENYA CUSTOMERS: Orders valued at $110 USD+ will ship free and duties will be collected at checkout. Orders valued at less than $110 USD will be charged a shipping fee of $30 USD, with duties collected at checkout.

ALL OTHER INTERNATIONAL ALL OTHER INTERNATIONAL CUSTOMERS: Orders valued at $110 USD+ outside of the US and Canada will be charged a flat $20 USD shipping fee (excluding duty). Orders valued at less than $110 USD will be charged a shipping fee of $30 USD (excluding duty). Duties are not included.

Any orders that are returned to sender for failure or unwillingness to pay duties are NON-REFUNDABLE.

Curious about how duties are calculated? Check the duty calculator here! (Our dress HS code is 620442, and our shirt HS code is 620630). Please note, we require a mobile number for all non-US orders so that the courier can contact you for delivery via text message (they will not be able to contact you via landline).  

Zuri is not responsible for any bank or credit card fees issued by the customer's bank/credit card company.

Zuri is not responsible for any packages that are lost or stolen once they have been marked delivered by the carrier. 

NOTE ON THE BELOW TABLE:

This table is provided as an example, and doesn’t constitute tax advice. To confirm the de minimis value for your country or region, please refer to your country’s tax authority or a local tax expert.