RETURNS & EXCHANGES
RETURNS & EXCHANGES
OUR RETURN POLICY
Something not quite right? Returns or exchanges are on us, no questions asked, within 30 days for all orders within the US. Simply click HERE and enter your order number to get started!
HOLIDAY ORDERS placed on or after October 25th may be returned or exchanged through January 10th. If your order falls outside the 30 day window, just email us at email@example.com to request a return label and we'll be happy to take care of you!
Not in the US? Reach out to firstname.lastname@example.org with your order number within 30 days of receipt and let us know what items you would like to return - we'll get it sorted for you right away! (While International inbound return postage will paid by the sender, we'll cover the outbound postage on any items being sent to you in exchange.)
For all orders, items must be unworn and undamaged, with tags on, to qualify for a return or exchange. (Masks are final sale and may not be returned.) Limit of one exchange per order. Refunds will be issued in the original form of payment within 10 days of return receipt.
TOTE NOTE // Our totes and our dresses belong together! If for whatever reason you are returning a one-unit dress or shirt order and it's accompanying tote is not returned along with it, we may deduct $12 from your refund. If your item was more than one dress or shirt, please keep your tote:)
More questions? Check out our RETURN FAQs here!
We'll do our best to ship within 2 days of placing an order for any in-stock item. US orders ship via USPS.
NOTE: As of 10/7/21, we are temporarily out of totes! If you'd like us to ship your order with no tote immediately, please add a note in the notes section at checkout to let us know. Otherwise, you can email us at email@example.com. Our totes will be restocked by 10/15/21 and we'll be able to ship all orders out by that date.
DUTIES ARE NOT INCLUDED in the cost of goods or shipping for international (non US) orders. Curious about additional duties? Check the duty calculator here! (Our dress HS code is 620442, and our shirt HS code is 620630). Please note, we require a mobile number for all non-US orders so that the courier can contact you for delivery via text message (they will not be able to contact you via landline.)
Zuri is not responsible for any packages that are lost or stolen once they have been marked delivered by the carrier.
Please always feel free to contact us at firstname.lastname@example.org for further information or with any product concerns.